Privacy Policy

Welcome to CareGenie. We are a personal care brand born in the calm valleys of Uttarakhand, India, and we bring that same spirit of honesty and simplicity to the way we handle your personal information.

This Privacy Policy explains what information we collect when you visit caregenie.co, how we use it, and the choices you have. By using our website or purchasing our products, you agree to the practices described below.

We will never sell your personal data. Ever. That's a promise rooted in the same values that guide every product we make.

01

Information We Collect

We collect only what we genuinely need to serve you well — nothing more.

Information You Give Us

When you create an account, place an order, or reach out to us, you share details like your name, email address, phone number, billing and shipping address, and payment information (processed securely — we never store full card details).

Information Collected Automatically

When you browse our website, we automatically receive certain technical information: your IP address, browser type, device information, pages visited, referring URLs, and the date and time of your visit. This helps us understand how our site performs and how we can improve your experience.

Information from Third Parties

We may receive limited information from payment processors, shipping partners, or social media platforms if you interact with us there — always in line with their own privacy policies.

02

How We Use Your Information

Your information helps us deliver care the way it should be — personal, thoughtful, and hassle-free.

Process your orders — fulfil, ship, and update you on your purchases.
Provide customer support — respond to your questions, returns, or concerns promptly.
Personalise your experience — recommend products that suit you, based on your browsing and order history.
Send communications — order confirmations, shipping updates, and (only if you opt in) newsletters and offers.
Improve our website and products — analyse usage data to make CareGenie better, always.
Comply with legal obligations — maintain records as required by applicable Indian law.
Prevent fraud — detect and protect against unauthorised or fraudulent transactions.

03

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We share your data only in these limited circumstances:

Service providers — trusted partners who help us operate (e.g., payment gateways, courier companies, email platforms). They may only use your data to perform services for us.
Legal requirements — when required by law, court order, or government authority.
Business transfers — in the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before this occurs.
With your consent — for any other purpose, only with your explicit permission.

All third-party partners we work with are carefully vetted to ensure they uphold data protection standards consistent with our own values.

04

Cookies & Tracking

Our website uses cookies — small text files stored on your device — to make your experience smoother and more personalised.

Essential cookies — required for the website to function (e.g., your shopping cart).
Analytics cookies — help us understand how visitors use our site (e.g., Google Analytics).
Marketing cookies — used to show you relevant ads on other platforms, only with your consent.

You can control or disable cookies through your browser settings at any time. Note that disabling certain cookies may affect website functionality.

05

Data Security

We take reasonable and appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. Our website uses SSL/TLS encryption for all data transmissions.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by law.

06

Your Rights

You are always in control of your personal data. Depending on applicable law (including India's Digital Personal Data Protection Act, 2023), you have the right to:

Access — request a copy of the personal data we hold about you.
Correction — ask us to correct inaccurate or incomplete information.
Deletion — request that we delete your personal data, subject to legal retention requirements.
Withdraw consent — opt out of marketing communications at any time via the unsubscribe link in any email or by contacting us directly.
Grievance redressal — raise a concern with us and receive a timely response.

To exercise any of these rights, please contact us at care@caregenie.co. We will respond within 30 days.

07

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Order and transaction records may be retained for up to 7 years for tax and accounting purposes. You may request deletion of your account data at any time.

08

Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will delete it promptly. If you believe a child has shared information with us, please contact us immediately.

09

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we do, we will revise the "Last Updated" date at the top of this page. For significant changes, we will notify you via email or a prominent notice on our website.

We encourage you to review this page periodically. Continued use of our website after any changes constitutes your acceptance of the revised policy.

USE CODE: CAREGENIE10

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