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CareGenie
Terms &
Conditions
Honest & Clear
Simple, transparent terms — because trust is the foundation of everything we do
Before You Begin
A Quick Note from Us
By visiting caregenie.co or placing an order with us, you agree to the terms outlined on this page. Please read them carefully — they are written in plain language, not legalese, because we believe in complete transparency with our customers.
Section 01
General Terms
01
Agreement to Terms
By accessing or purchasing from caregenie.co, you confirm that you are at least 18 years of age, or are accessing with the consent of a parent or guardian, and that you agree to be bound by these terms.
02
Changes to Terms
CareGenie reserves the right to update these terms at any time. Changes will be posted on this page with a revised date. Continued use of our website after changes constitutes acceptance of the updated terms.
03
Our Products
All CareGenie products are intended for personal care use only. Product descriptions and ingredient lists are provided for informational purposes. Results may vary between individuals. We recommend a patch test before full use.
04
Availability
Products are available while stocks last. We reserve the right to discontinue any product or limit quantities at any time. Prices are subject to change without prior notice, but orders already confirmed will be honoured at the price at time of purchase.
Section 02
Orders & Payments
1
Order Confirmation
Once your order is placed, you will receive a confirmation email. This email confirms receipt of your order — not acceptance. We reserve the right to cancel any order for reasons including stock unavailability or payment issues.
2
Payment Methods
We accept all major payment modes available on our platform including UPI, credit/debit cards, and net banking. All transactions are processed securely. CareGenie does not store your card or payment details.
3
Pricing & Taxes
All prices displayed on caregenie.co are inclusive of applicable GST. Shipping charges, if any, will be clearly mentioned at checkout before payment is made.
4
Failed Transactions
If your payment fails but an amount is deducted, it will typically be reversed to your original payment method within 5–7 working days. Please write to us at care@caregenie.co if you face any payment-related issues.
Section 03
Use of Our Website
✓
Acceptable Use
You may use caregenie.co to:
• Browse and purchase products for personal use
• Read product information and reviews
• Contact our support team
• Share our website with others
We want your experience to be positive, easy, and transparent.
×
Prohibited Activities
You must not:
• Use our website for any unlawful purpose
• Attempt to hack, disrupt, or overload our systems
• Reproduce or resell our content without permission
• Submit false or fraudulent orders
Violations may result in legal action.
Intellectual Property: All content on caregenie.co — including our logo, product images, text, and design — is the exclusive property of CareGenie. Reproduction without written permission is strictly prohibited.
Section 04
Your Privacy
1
Data We Collect
When you place an order or contact us, we collect your name, email address, phone number, and shipping address. This information is used solely to process and deliver your orders.
2
How We Use Your Data
Your data may be used to fulfil orders, send order updates, and occasionally notify you of new products or offers (only if you've opted in). We do not sell or share your personal data with third parties for marketing purposes.
3
Cookies
Our website uses cookies to improve your browsing experience and understand how customers use our site. By continuing to use our site, you agree to our use of cookies. You can disable cookies in your browser settings.
4
Data Security
We take reasonable steps to protect your personal information from unauthorised access or disclosure. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Section 05
Limitation of Liability
05
Skin Reactions
While we formulate our products with care and safety in mind, individual skin reactions vary. CareGenie is not liable for any allergic reactions or adverse effects. We strongly recommend a patch test before use, especially for sensitive skin.
06
Service Interruptions
We are not liable for any losses arising from temporary unavailability of our website, delays caused by logistics partners, or events outside our reasonable control (force majeure). We'll always do our best to keep you informed.
Results Disclaimer
Product results and testimonials featured on our website reflect individual experiences and are not guaranteed. CareGenie makes no medical claims. Our products are not intended to diagnose, treat, cure, or prevent any disease or medical condition. If you have a skin condition or medical concern, please consult a qualified dermatologist before use.
Section 06
Governing Law
These Terms & Conditions are governed by the laws of India. Any disputes arising from your use of caregenie.co or your purchase of our products shall be subject to the exclusive jurisdiction of the courts in India. By using our website, you consent to this jurisdiction.
Quick Answers
Frequently Asked
Do I need to create an account to buy?
No, you can place an order as a guest. However, creating an account makes it easier to track your orders and manage future purchases.
Can I use my personal data for marketing opt-out?
Yes. If you wish to stop receiving marketing communications from us, simply email care@caregenie.co with the subject "Unsubscribe" and we'll remove you from our list promptly.
Are these terms applicable to gift purchases?
Yes. These terms apply to all purchases made on caregenie.co, including gifts. The person placing the order is responsible for accepting these terms on behalf of the recipient.
What if I disagree with any part of these terms?
If you have concerns about any part of these terms, please reach out to us at care@caregenie.co before placing an order. We're always open to a conversation.
How do I contact CareGenie for legal matters?
For any legal queries or notices, please write to us at care@caregenie.co with the subject line "Legal Notice". We will respond within 5 working days.
Questions about our Terms?
We believe in honest, open communication. If anything here is unclear, just reach out — we'll explain it in plain English (or Hindi!).
care@caregenie.coShop with confidence
Built on
Trust.
These terms exist to protect both you and us — because a relationship built on clarity lasts longer.
Visit us at caregenie.co
CareGenie
Where care feels effortless
